Report a reading

Please submit your water meter reading on time set in the contract. Reading must be submitted even if there has been no consumption.

You can submit the reading conveniently:

  • in our self-service environment − here you can report the reading, see the consumption and payment history, pay the bills, etc.;
  • by using a mobile application − to use the application, please download the „Tallinna Vesi iseteenindus“, which is available for Android and Apple platforms; you can log in to the application by using the password that you receive in our self-service enrvironment or by using the mobile-ID;
  • by e-mail − naidud(ät); make sure you include the exact address of consumption site and the water meter reading;
  • by phone − 62 62 200 during the Customer Service’s opening times;
  • by arranging a payment plan.

Estimated bill

Why is the bill issued based on the estimated water meter reading?

We issue an estimated bill, in case the actual water meter reading has not been submitted to us by the time set in the contract.

What is the estimated reading?

This means that we issue a bill for the reading that has been calculated based on the last 12 months average water consumption. Estimated bill may not reflect the actual consumption. To correct the estimated bill, please submit us your actual water meter reading.

How can I avoid receiving an estimated bill?

For this, please submit your actual water meter reading up to 5 days before or on the 5th day after the set billing period, by the latest.

What are the options if reporting a reading is inconvenient?

In case you do not wish to report the readings, we suggest you arrange a payment plan. With that, you would only need to submit your water meter reading once a year. Throughout the year you will pay for the water and sewer services on a monthly or quarterly basis, according to the average consumption set in the payment plan. Read more about the payment plan.

For administrators

In order for administrators to be able to submit meter readings on behalf of an apartment association in the self-service environment, the representative of the apartment association must create an authorisation for the administrator in the self-service environment. If you wish to authorise an administrator, please refer to section 3 of the self-service environment user guide for instructions on how to authorise users in the self-service environment.

Please note also that you can use batch submission functions as described in section 1.2 of the self-service environment user guide. The functions for importing CSV files and establishing API connections make life considerably easier for administrators. The API connection function is explored in section 1.2.1 of the self-service environment user guide and in more detail in the API guide.

For batch submission of meter readings, you can use the following sample CSV files: