Drinking water quality
Almost 90% of our customers in Tallinn (in Kesklinna, Lasnamäe, Mustamäe, Põhja-Tallinna, Kristiine and Haabersti city districts), but also in the City of Maardu, in Muuga, in Pirita and partially in Harku, drink surface water. Nearly 10% of the residents of Tallinn drink local ground water. These areas include Nõmme, Laagri, Merivälja, Pirita, Tiskre, the City of Saue and Tiskre village in Harku Rural Municipality.
Average water quality parameters in 2017:
Average water quality parameters in 2016:
Quality of drinking water has a significant impact on public health and wellbeing. Tap water quality in the capital city has been comparable to that of any country in Western Europe for several years now, and therefore we keep encouraging people to drink tap water. Strict legal requirements are set for the quality of drinking water and this quality is monitored in line with the drinking water monitoring programs approved by the Health Board. Water quality is most characterized by the compliance with the legislative acts.
2016 customer satisfaction survey, carried out by an independent research agency EMOR, confirmed that our clients and consumers trust tap water quality more and more. In 2016, an average of 80% of consumers drank tap water, while in 2011 this number was only 48%. This proves also how important it is to focus on increasing the consumers’ awareness about the tap water quality.
In 2016, we took a total of 2948 water samples from the consumers’ taps and carried out 24 140 water analyses. All-time record of 99.93% of all the water samples taken in 2016 were compliant with all the requirements. Thus, only two samples exceeded the limit values. We immediately carried out maintenance works on the street network, resulting in the new samples being fully compliant. Steadily high level of quality is a result of an efficient water treatment process, a timely maintenance done on the water pipelines and preventive actions reducing the number of water bursts on the network.