We will automatically compensate any violation of our promises to customers. This means that if we do not keep our promise, then the next bill sent to customer is 20 euros less.
WE PROMISE TO…
- …ENSURE YOUR WATER METER READS ACCURATELY – In case you doubt in accuracy, we will carry out an extraordinary calibration and install, replace, remove and seal water meter within 3 working days since following working day of receiving the application.
- …SEND YOU AN ACCURATE BILL – In case the bill is not accurate, we will correct your bill latest by the next working day since receiving a notice.
- …TIMELY RESPOND TO YOUR PHONE ENQUIRY – In case of calling to our Customer Service 62 62 200, we will respond to your question immediately or within 2 working days since the following working day.
- …TIMELY RESPOND TO YOUR WRITTEN ENQUIRY – In case of sending as a letter, we will respond to you within 5 working days since the following working day.
- …KEEP THE AGREED APPOINTMENTS – In case of agreeing on an appointment for replacing water meter, visit by an inspector, checking the complaint on water pressure, or closing or opening the house connection, we will arrive at the agreed time.
- …CLOSE AND OPEN WATER SUPPLY AT THE TIME PROMISED – In case of a planned water interruption of which the customer has been informed beforehand in writing, we will close the water supply at the time promised and open at the time promised, or earlier if possible.
- …RESTORE WATER SUPPLY AS QUICKLY AS POSSIBLE – In case of emergency repair works, we will restore the water supply in 12 hours at the latest.
- …ENSURE YOU A CONSISTENT WATER PRESSURE – In case you have complaints about water pressure, we will respond to your problem the next working day since receiving a notice, at the latest.
- …DELIVER HIGH QUALITY WATER – In case you have complaints about water quality, we will respond to your problem the next working day since receiving a notice, at the latest.
- …KEEP ENVIRONMENT AROUND YOU – In case of public sewer blockages, we will eliminate the problem within 12 hours since receiving a notice.