ESG Guiding Principles

We recognise that by providing a service that meets all the requirements, we impact the quality of life not only of the people who live in Tallinn and its neighbouring areas, but also in the entire Baltic Sea region. It is therefore important to consistently and systematically apply this knowledge in management decisions and in the day-to-day operations of the company. This means that our governance takes into account the impact of our business on the surrounding environment and the interaction with the interests of various stakeholders. 

The purpose of the Guiding Principles is to provide a clear framework across the Group of what we value and how we shape the decisions we make across the business. 

ENVIRONMENT 

• We work towards improving the water status of the Baltic Sea, which is sensitive to the impact of human activity. 

• We are committed to actions that take us towards the ambitious goal of becoming climate neutral and help preserve the living and natural environment around us in the face of climate change. 

• We ensure sustainable use of water resources in providing water services. 

• We find ways to implement the principles of the circular economy, reduce waste generation and maximize the recycling of waste streams. 

SOCIAL RESPONSIBILITY 

• As a socially responsible company, we value our employees and are committed to continuous development and ensuring a safe working environment. 

• Workplace safety is an integral part of our business and central to everything we do, and we do not compromise on it. We are committed to ensuring the health, safety and wellbeing of our employees and suppliers. We provide a safe, positive and supportive working environment that promotes health and wellbeing at all stages of the work process. 

• We work to ensure that the public water supply and sewerage systems function around the clock, without interruption and in accordance with all requirements and quality standards. 

• We provide professional and personalized advice, take a proactive approach and understand our customers’ needs. It is important for us to help customers solve their problems, to keep them informed and to deliver on our promises. 

• We support our community and take an active part in community activities directly or indirectly related to our business. We believe it is important to raise environmental awareness and emphasize the role of tap water as a clean, environmentally sustainable and affordable source of drinking water. 

• When recruiting, we ensure that the organization employs the optimum number of motivated, competent and skilled people who fit into the team and contribute to the long-term success of the organization. 

• We ensure that our employees receive ongoing training and development to keep their skills and knowledge up to date with the demands of the job, and we support their development as they progress in their careers. 

• We implement incentive schemes, including monetary rewards, recognition and development opportunities, to keep employees committed and involved. 

GOVERNANCE 

• We adhere to recognized management systems and high ethical standards, ensuring transparency and open communication with our stakeholders.